Return & Exchange Policy

1. General Policy

At Zabric, we pride ourselves on delivering products of the highest quality and craftsmanship. While we strive to ensure your complete satisfaction with every purchase, we do not offer returns or exchanges under normal circumstances.

Normal Conditions:
This policy applies when the product you receive is as described, free from defects, and meets the quality standards set by Zabric. If the product aligns with our stringent quality control measures and matches the description provided at the time of purchase, returns and exchanges are not available. Our commitment to maintaining high-quality standards underpins this policy, ensuring that every product you receive is of the finest quality.

2. Defective Products

2.1. Quality Assurance:
At Zabric, we take quality seriously. Our products undergo rigorous inspections during manufacturing and packaging to ensure they are free from defects. We use premium materials and follow industry best practices to prevent any issues that could affect the functionality or appearance of our items.

2.2. Reporting a Defect:
If you receive a product that is defective, please notify us within 48 hours of receipt. Contact our customer service team at +92 308 2610107 or email us at info@zabricofficial.store with the following details:

• Order number or reference
• Description of the defect
• Clear photos or videos showing the defect
• Any other relevant information

2.3. Return Process:
If your product is deemed defective, we will guide you through the return process. Please note that all shipping and customs charges for returns are the customer’s responsibility. Follow these steps:

• Notify us within 48 hours of receiving the item, providing all required details and evidence.
• Upon approval, securely pack the item and ship it to our return address in Pakistan at your expense.
• Once received, we will assess the defect and offer a resolution, which may include a replacement, store credit, or refund (if eligible).

2.4. Investigation:
Upon receiving the defective product, we will conduct a thorough investigation to assess the reported issue. This includes visual inspections, documentation review, and internal assessments to determine the appropriate resolution.

2.5. Resolution:
Based on the investigation, we will either issue a refund or provide a replacement. Refunds are rare and are issued only in exceptional cases at the discretion of Zabric. In general, exchanges or refunds are not accepted unless the defect is verified by our team.

2.6. Final Decision:
Zabric reserves the right to make the final decision regarding refunds and replacements based on the investigation's outcome.

3. Order Cancellations

3.1. Right to Cancel:
Zabric reserves the right to cancel any order due to unforeseen circumstances or other reasons without prior notice. If an order is canceled before dispatch, all prepaid amounts will be refunded automatically.

3.2. Customer-Initiated Cancellations:
Customers may request to cancel their order within 24 hours of placing it. After this timeframe, cancellations may not be accommodated if the order has already been processed or shipped. If the cancellation window has closed, the customer will bear all associated costs.

3.3. Timing:
Cancellations must be requested within 24 hours of placing the order. Contact our customer service team immediately with your order number to initiate a cancellation.

3.4. Refunds for Cancellations:
If a cancellation is approved, refunds will be issued as store credit, which can be used in our online store within one month of issuance. Refunds are processed within 7-14 business days from the date of cancellation approval.

3.5. Exceptions:
Certain items are exempt from cancellation and refund, including:

• Final sale items marked as non-returnable or non-refundable.
• Personalized or custom-made products that have already entered the production process.

3.6. Cancellation Procedure:
To initiate a cancellation, contact our customer support at +92 308 2610107 or www.zabricofficial.store. Please provide your order number and reason for cancellation.

3.7. Communication:
Once a cancellation request is processed, you will receive a confirmation via email and/or SMS to your registered contact details. This will include the status of your cancellation.

3.8. Responsibility:
Customers are responsible for providing accurate order details and requesting cancellations within the specified timeframe. Zabric is responsible for processing cancellations promptly and issuing refunds according to this policy.

3.9. Policy Updates:
Any changes to the cancellation policy will be communicated to customers via email and updated on our website. We recommend reviewing the policy periodically for any revisions.