Shipping Policy

1. General Information

1.1. Zabric operates the online store at www.zabricofficial.store. We specialize in the sale of apparel and accessories under the Zabric brand.

1.2. This shipping and delivery policy ("Policy") outlines our procedures and policies regarding the delivery and shipping of products purchased on the Zabric Platform.

1.3. We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.

2. Terms of Shipping and Delivery

2.1. Dispatch and Delivery Timeline:
We partner with third-party logistics service providers to handle shipping and delivery. Many of our products are made-to-order, so delivery times may vary. You can check the estimated delivery timeline for each product on its respective page on our website. If you have specific queries regarding delivery times, please contact our team via WhatsApp at  +92 308 2610107. Please note that delivery timelines are subject to change due to unforeseen circumstances and should be considered general estimates.

2.2. Information for Delivery:
To ensure timely delivery, we require accurate information, including your name, shipping address, billing address, contact details, and any relevant landmarks. We are not liable for delivery failures or delays due to inaccurate information provided by the customer.

2.3. Delivery Attempts:
If the first delivery attempt fails, we will contact you via your registered email address or phone number. Additional charges may apply for subsequent delivery attempts if approved by the cardholder.

2.4. Delay in Delivery:
While we strive for punctual delivery, delays may occur due to logistical challenges, weather conditions, political disruptions, or other unforeseen circumstances. We will keep you informed about any delays and provide updates on the anticipated delivery date. All communications regarding delays will be documented for transparency and to serve as evidence in case of disputes.

2.5. Actions of Delivery Personnel:
We work with reputable delivery partners, but we are not liable for the actions or omissions of delivery personnel. Any disputes between you and the delivery personnel must be resolved independently.

2.6. Tracking Information:
After your order is processed, you will receive a unique tracking ID for real-time monitoring of your shipment. This tracking ID will be sent via SMS to your registered phone number and/or email to your registered email address. If requested, we can also provide the tracking ID through other communication channels like WhatsApp or social media. Please note that while we make every effort to provide accurate tracking information, there may be time lags or technical issues beyond our control.

2.7. Delivery Charges - Pakistan:
We offer FREE delivery nationwide.

2.8. Delivery Charges - International:
International delivery charges are calculated based on the destination and weight of your shipment, ensuring transparency in shipping costs. Please note that the purchase price and shipping cost do not include duties and taxes, such as customs duties and import taxes, which are the responsibility of the customer and will be collected upon delivery by the relevant authorities.

2.9. Customer Responsibility for Customs Clearance and Delays:
Customers are responsible for merchandise held by customs in their country. While we strive for smooth customs clearance, customers are liable for any charges, fines, or delays incurred due to customs processing. It is the customer’s responsibility to comply with customs regulations and provide necessary documentation. Zabric is not responsible for delays caused by customs procedures.

3. Goods/Services Not Received

3.1. Definition:
'Goods and Services Not Received' refers to situations where the customer does not receive the ordered goods within the expected timeframe or as described in the purchase agreement.

3.2. Eligibility:
This policy applies to all orders placed with us. Any customer who makes a purchase with Zabric is eligible for this policy regarding 'Goods and Services Not Received' situations.

3.3. Delivery Address and Confirmation:
Goods will be dispatched to the shipping address provided by the customer during order placement. Our delivery process is contactless, and we do not provide physical sign-offs as proof of delivery. Instead, proof of delivery is provided by our third-party delivery partner. In case of any dispute, this proof of delivery will be provided as evidence.

3.4. Confirmation of Delivery:
A tracking number for your parcel will be issued, serving as confirmation that the goods have been dispatched to the provided shipping address.

3.5. Timeframe:
Customers must report a 'Goods and Services Not Received' issue within 7 working days from the expected delivery date. Working days exclude weekends and public holidays.

3.6. Reporting:
To report a 'Goods and Services Not Received' issue, please contact our customer service team via +92 308 2610107 or email us at info@zabricofficial.store.

3.7. Missing Delivery Disputes:
While we strive to ensure that goods are not missed during shipping, the tracking number serves as evidence of dispatch. By accepting these terms, the cardholder acknowledges that Zabric is absolved of responsibility in cases of missing deliveries. In case of non-receipt or delivery-related issues, customers should contact the courier company responsible for the transportation and delivery of the order. Our customer service team is also available to assist in contacting the courier company.

3.8. Contactless Delivery:
Our delivery process prioritizes safety and convenience with contactless delivery. The absence of a physical sign-off does not diminish the validity of the delivery process, as the tracking number serves as a digital confirmation.

3.9. Customer Responsibility:
Customers are responsible for ensuring the accuracy of the shipping address provided during order placement. By accepting these terms, the cardholder agrees to promptly communicate any discrepancies or issues related to delivery directly to the courier company, absolving Zabric of liability.

3.10. Investigation:
Upon reporting a 'Goods and Services Not Received' issue, customers must provide the order number or reference, a description of the issue, and any relevant documentation such as tracking numbers or delivery confirmations. Our team will review the information, maintain clear communication, and take appropriate action. We will communicate the outcome of the investigation to the customer.

3.11. Further Assistance:
For additional assistance or inquiries regarding your delivery, please contact our customer service team at info@zabricofficial.store or through WhatsApp at +92 308 2610107.